Categorized | Opinion

Writer: NPE needs to do the right thing

LETTER TO THE EDITOR

Dear Editor,

For every action there is a reaction. This is my reaction to what Niagara Peninsula Energy did to Rex Ge.

The first part of the story, which was News Now’s second front page story this past week, also happened to us, but with a pronounced difference. We had a NPE bill that was overdue – because we thought it was paid automatically as is our second bill.

We received a letter from NPE stating that the first bill was overdue, but because we had been long-time good customers, they were sending this reminder letter, and it was paid immediately.

That did not happen to Rex Ge.

Rex Ge was supposed “to reach out” to NPE, even though he had been a good customer of NPE for over 13 years, as the story goes. Instead, someone gave the order for his electricity to be cut off.

Instead of cutting off his house, another someone decided to cut off the electricity to his greenhouses, to cut off his livelihood in the coldest February on record. In my summation of this situation these ‘someones’ should be fired!

Further NPE must undo what they have ordered to be done, and restore Rex Ge’s livelihood by repairing the consequences of its actions.

Mr. Ge, according to the story, cannot afford to hire lawyers to go to bat for him. This is a lucky break for NPE. Now it can seize upon this opportunity to rectify the boiler, the frozen water and fertilizer pipes, the hydroponic units without the added legal costs.

Those high costs instead could go to replacing all the plants Mr. Ge was cultivating to sell in two months’ time, and could replace anything else that was damaged. It won’t replace the labour he has lost, but it’s a start for him to recover his business.

Instead of such narcissistic behaviour in the future, I am suggesting that NPE devote some time to learn how to champion a program here that has been operating in several USA states for several years.

It is called the Lift Up Debt Reduction Program, and was started by company treasurers to give financial empowerment to their customers by looking at their utility bills. Guess what? The company would send someone with an overdue electric bill a letter so stating, and remind them nicely to pay it. It works! Just like NPE did for us.

Instead, what did NPE do? NPE, according to the story, more than doubled the overdue $360 Bill by adding a $400 security or surety charge becuase his electricity had been disconnected.

Adding further insult to injury is unconscionable in this case.

It appears that Niagara Peninsula Energy has created a monstrous error.

This is how it gets back on track. Fix the damages it caused to Rex Ge’s livelihood, and fast. Admit it was very wrong to do what it did so callously. Caring for your customers brings happy customers, which is better than killing off businesses.

I expect NPE to do the right thing now, and remedy Rex Ge’s situation fast.

And I thank Mike Williscraft for covering this ‘front-page’ story so very well. Mike gave more good suggestions for Niagara Peninsula Energy, which should turn over a new leaf, now.

Let’s read the good news story to follow.

Sincerely,
Anne L. Fairfield
Caistor Centre

About newsnow

newsnow is published Thursday each week, going to every home in West Niagara and the Winona area.
Click here to contact newsnow.

Countdown to Christmas

West Niagara Weather
-12°
light snow
humidity: 91%
wind: 3m/s W
H -13 • L -13
-4°
Sat
1°
Sun
4°
Mon
2°
Tue

Hat Trick Hockey – Latest results (Week 5)

Upcoming Community Events

  • Sun
    26
    Nov
    2017
    Sun
    17
    Dec
    2017

    Kids Gingerbread Christmas Program

    552 Ridge Road, Stoney Creek
  • Fri
    01
    Dec
    2017
    Sun
    31
    Dec
    2017

    Legion Br. 393 Smithville

    Legion Br. 393 Smithville
  • Fri
    01
    Dec
    2017
    Sun
    14
    Jan
    2018

    Kintusgi: the Contemplative Art of Bruno Capolongo

    Grimsby Public Library
  • Thu
    07
    Dec
    2017
    Fri
    09
    Feb
    2018

    Grimsby’s 13th Annual Heritage Art Competition

    Grimsby Public Art Gallery
For all Community Events, click here

November/December ClubWest now available online

Seeking Employment?

Total jobs: 473
Sobeys
  |  Hamilton, Ontario
 - 14 Dec 2017

RequisitionID. 31443. Career Group. Store Careers. Job Category. Retail. Grocery. Travel Requirements. 0. 10. Country. Canada (CA). Province. Ontario (CA ON). City. Stoney Creek. ...

Best Version Media
  |  Grimsby, Ontario
 - 14 Dec 2017

Job Description. Join one of the Fastest Growing, Private, Media Companies in Canada. Best Version Media (BVM) is looking nationwide for entrepreneurs and professionals who desire...

Best Version Media
  |  Lincoln, Ontario
 - 14 Dec 2017

Job Description. Join one of the Fastest Growing, Private, Media Companies in Canada. Best Version Media (BVM) is looking nationwide for entrepreneurs and professionals who desire...

neuvoo job search jobs

Our Facebook Page

Subscribe to our newsnow posts

Enter your email address to subscribe here and receive notifications of new posts by email.

newsnow

100% Niagara owned and operated.
49 Main Street West
Grimsby, Ontario
L3M 1R3
289 235 9500
SiteLock